Bilingual Front-Office Patient Advocate II

altamed; Anaheim (CA); On-site; USD 71,635,000 - 84,171,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

403(b) Retirement plan with employer-m

Flexible Spending Accounts

Commuter FSA

Career Advancement

Paid Time Off

Paid CME Days

Tail coverage

Tuition Reimbursement

Employee discounts

Referral Bonus

Pet Care Insurance

Job summary

AltaMed Health Services Corp. seeks a Patient Services Advocate to warmly welcome patients and manage front desk needs, creating a positive and compassionate experience. You will help set expectations and support the care team with clear communication.

The role emphasizes delivering patient-focused service, teamwork, and problem-solving in a diverse clinic setting, with opportunities for growth and development within AltaMed.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in customer service, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcome and attend to the needs of all patients and create a positive front office experience.
• Assist in delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Skills

Spanish

Mandarin

Cantonese

Customer service

Communication

BLS Certification

Education

High School diploma

Job description

AltaMed Health Services Corp. seeks a Patient Services Advocate to warmly welcome patients and manage front desk needs, creating a positive and compassionate experience. You will help set expectations and support the care team with clear communication.

The role emphasizes delivering patient-focused service, teamwork, and problem-solving in a diverse clinic setting, with opportunities for growth and development within AltaMed.