Patient Services Advocate II - Front Office Champion

AltaMed; South Gate (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plan

Flexible Spending Accounts

Paid Time Off & Holidays

Tuition Reimbursement Program

Employee Discounts

Job summary

AltaMed Health Services Corp. is seeking a Patient Services Advocate to warmly welcome patients and manage front office needs, ensuring a positive experience and clear expectations.

The ambassador also helps deliver patient-focused care through effective communication and problem-solving within the care team. Minimum requirements include a High School diploma, 1–2 years in customer service, and bilingual abilities (English/Spanish/Mandarin/Cantonese) preferred; a valid BLS or higher is

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service experience.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• BLS certification or higher.

Responsibilities

• Welcome and attend to the needs of all patients.
• Create a positive front office patient experience by managing expectations with compassion and respect.
• Support the health care team by demonstrating strong communication and problem-solving skills.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

AltaMed Health Services Corp. is seeking a Patient Services Advocate to warmly welcome patients and manage front office needs, ensuring a positive experience and clear expectations.

The ambassador also helps deliver patient-focused care through effective communication and problem-solving within the care team. Minimum requirements include a High School diploma, 1–2 years in customer service, and bilingual abilities (English/Spanish/Mandarin/Cantonese) preferred; a valid BLS or higher is