Multilingual Patient Services Advocate II

altamed; Los Angeles (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings with company

Flexible Spending Accounts

Paid Time Off & Holidays

Tuition Reimbursement Program

Job summary

AltaMed in Los Angeles is seeking a Patient Services Advocate to warmly welcome patients and manage front desk needs, creating a positive experience while upholding compassionate, respectful service. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care through strong communication and problem-solving skills.

The role favors bilingual abilities in English and Spanish, with Mandarin/Cantonese also preferred, and offers a supportive

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience as a customer service agent, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred; valid BLS certification required.

Responsibilities

• Welcome and attend to the needs of all patients; create a positive front office patient experience.
• Assist in delivering patient-focused care by demonstrating excellent communication and problem-solving skills.

Skills

Customer service

Front desk

Bilingual English/Spanish/Mandarin/Can

Education

High School diploma or equivalent

Tools

BLS Certification

Job description

AltaMed in Los Angeles is seeking a Patient Services Advocate to warmly welcome patients and manage front desk needs, creating a positive experience while upholding compassionate, respectful service. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care through strong communication and problem-solving skills.

The role favors bilingual abilities in English and Spanish, with Mandarin/Cantonese also preferred, and offers a supportive