Bilingual Patient Access Advocate II

altamed; Santa Ana (CA); On-site; USD 34,000 - 40,000; Part time

Benefits offered by this job

Medical/Dental/Vision insurance

403(b) Retirement plan with employer

Flexible Spending Accounts

Paid Time Off

Tuition Reimbursement

Career Development

Malpractice tail coverage

Employee Discounts

Referral Bonus

Pet Care Insurance

Job summary

AltaMed is seeking a Patient Services Advocate to welcome patients and attend to their needs, ensuring a positive front office experience. This role supports the health care team through excellent communication and problem-solving, reflecting AltaMed's commitment to accessible, quality care for the community.

The ideal candidate will have a high school diploma and 1–2 years in customer service, with strong bilingual abilities in English, Spanish, Mandarin, or Cantonese.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience as a customer service agent, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.

Responsibilities

• Greet and assist patients at the front desk, creating a positive first impression.
• Communicate clearly with patients and care teams to manage expectations and needs.
• Support a patient-centered front office experience with compassion and professionalism.

Skills

Customer service

Bilingual

Education

High School diploma or equivalent

Job description

AltaMed is seeking a Patient Services Advocate to welcome patients and attend to their needs, ensuring a positive front office experience. This role supports the health care team through excellent communication and problem-solving, reflecting AltaMed's commitment to accessible, quality care for the community.

The ideal candidate will have a high school diploma and 1–2 years in customer service, with strong bilingual abilities in English, Spanish, Mandarin, or Cantonese.