Patient Enrollment & Engagement Operations Lead

DM Clinical Research; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

DM Clinical Research seeks a Manager of Patient Enrollment & Engagement to lead a team of Patient Enrollment and Patient Engagement Specialists. You will supervise, train, and support daily operations, ensuring adherence to schedules and established workflows while maintaining high patient experience standards.

You will oversee recruitment and engagement campaigns, manage outreach and scheduling processes, monitor call metrics, and ensure communications comply with GCP and HIPAA guidelines.

Qualifications

• Bachelor's degree in Healthcare, Business Administration, Communications or related field.
• 3–5 years of experience in patient enrollment, patient engagement, or a related operational role within healthcare or clinical research.
• At least 1–2 years of supervisory or team lead experience.
• Experience with data collection and basic reporting.

Responsibilities

• Directly supervise, train, and support a team of Patient Enrollment and Patient Engagement Specialists.
• Assign daily tasks, monitor performance, and ensure adherence to schedules and workflows.
• Provide real-time guidance and coaching on patient interactions, process adherence, and problem resolution.
• Assist in onboarding of new team members and ongoing professional development.
• Oversee daily execution of patient recruitment and engagement campaigns, ensuring activities follow the plan.
• Manage and optimize workflows for outreach, screening, scheduling, and retention.
• Ensure patient communications are accurate, timely, and compliant with guidelines.
• Troubleshoot operational issues and implement immediate solutions for smooth flow.
• Collect and review enrollment data, including call metrics, conversion rates, and feedback.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Identify and flag issues or trends and escalate to Senior Manager.
• Conduct regular quality checks on patient interactions to ensure high service and data integrity.
• Ensure compliance with GCP, HIPAA, and SOPs; update SOPs and training materials.
• Coordinate with Site Operations, Marketing for smooth information flow.
• Act as a point of contact for routine operational inquiries.

Skills

Team supervision

Operational planning

Quality & compliance awareness

Data collection & reporting

GCP & HIPAA knowledge

CRM usage

Communication skills

Education

Bachelor's degree in Healthcare, Business Administration, Communications or related field

Tools

CRM systems

Microsoft Office

Job description

DM Clinical Research seeks a Manager of Patient Enrollment & Engagement to lead a team of Patient Enrollment and Patient Engagement Specialists. You will supervise, train, and support daily operations, ensuring adherence to schedules and established workflows while maintaining high patient experience standards.

You will oversee recruitment and engagement campaigns, manage outreach and scheduling processes, monitor call metrics, and ensure communications comply with GCP and HIPAA guidelines.