Patient Enrollment Coordinator

DM Clinical Research; Sugar Land (TX); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

DM Clinical Research is seeking an Enrollment Coordinator to educate patients about studies and identify compatible enrollment opportunities across our sites in Texas. You will partner with enrollment staff, site staff, and physicians to streamline patient scheduling and prescreening.

Responsibilities include coordinating with confirmation teams for same-day visits, enrolling participants in the DM Ambassador program, and following up on referrals.

Qualifikationen

• High School diploma or GED required.
• 2+ years customer service experience.
• 1+ year in a health/medical-related work environment.
• 6+ months of in-person sales experience.
• Bilingual Spanish preferred.

Aufgaben

• Educate patients on the studies and enrollment programs.
• Act as liaison between site staff and enrollment staff to streamline enrollment and scheduling.
• Identify and schedule eligible patients with physician partners for priority studies.
• Coordinate with confirmation specialists for same-day appointments and update trackers.
• Educate patients about the DM Ambassador program and follow up for referrals.
• Collaborate with site staff to retain or reschedule patients completing a study.
• Ensure medical history/documents are requested and obtained.
• Handle additional tasks as assigned by Enrollment or site management.

Kenntnisse

Bilingual Spanish

Verbal communication

Written communication

Multitasking

Organizational skills

Attention to detail

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Enrollment Coordinator is responsible for educating patients and potential patients on the company and the studies we are enrolling for with the goal of finding a compatible study for enrollment.

DUTIES & RESPONSIBILITIES

1. Acts as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.
2. Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.
3. When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.
4. Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.
5. When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM.
6. Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.).
7. Any other tasks assigned by Patient Enrollment or site management

KNOWLEDGE & EXPERIENCE

Education:

• High School Diploma or GED required

Experience:

• 2+ years of customer service experience
• 1+ year in a health or medical-related work environment (i.e. - Dr. Office, clinic, medical-related call center, etc.)
• 6+ months of in-person sales experience (in any industry/capacity)

Credentials:

• N/A

Knowledge and Skills:

• Bilingual (Spanish) preferred
• Flexibility to work from multiple locations
• Excellent verbal and written communication skills
• Ability to multitask
• Strong organization skills and attention to detail

KPI & Success Metrics

• # of Patients Identified
• # of Patients Successfully Contacted
• # of Patients Completed Prescreens
• # of Patients Completed Screens
• # of Patients Randomized