Patient Enrollment & Outreach Specialist

DM Clinical Research; San Antonio (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

DM Clinical Research is seeking an Enrollment Coordinator to educate patients about studies and help match them with suitable trials. You will schedule enrollments, collaborate with physicians and leadership, and manage patient communication across multiple sites.

The role requires strong customer service experience, healthcare setting familiarity, and the ability to multitask and stay organized. Spanish bilingual preferred and willingness to work from multiple locations within the area.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 1+ year in a health or medical-related work environment (e.g. Dr. Office, clinic, medical call center).
• 6+ months of in-person sales experience (any industry).
• Bilingual Spanish preferred.
• Flexibility to work from multiple locations.

Responsibilities

• Responsible for patient scheduling and enrollment, and improving business goals.
• Partner with enrollment leadership and site physicians to identify and schedule eligible patients for studies.
• Coordinates with confirmation specialists to manage same-day patient flow and appointment details.
• Educates patients on the DM Ambassador program and follows up for referrals.
• Collaborates with site staff to retain/reschedule patients after study completion.
• Ensures medical history/documents are obtained with enrollment leadership and MR team.
• Performs any other tasks assigned by Patient Enrollment or site management.

Skills

Verbal communication

Written communication

Multitasking

Strong organization

Bilingual (Spanish) preferred

Flexible across locations

Education

High School Diploma or GED

Job description

DM Clinical Research is seeking an Enrollment Coordinator to educate patients about studies and help match them with suitable trials. You will schedule enrollments, collaborate with physicians and leadership, and manage patient communication across multiple sites.

The role requires strong customer service experience, healthcare setting familiarity, and the ability to multitask and stay organized. Spanish bilingual preferred and willingness to work from multiple locations within the area.