Manager Patient Enrollment and Engagement

DM Clinical Research; Houston (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

DM Clinical Research in Houston, TX is seeking a Manager, Patient Enrollment & Engagement to lead a team of specialists, overseeing enrollment campaigns and ensuring adherence to SOPs and regulatory guidelines.

You will monitor performance metrics, coordinate with Site Operations and Marketing, and drive data-driven improvements while upholding GCP and HIPAA standards.

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years in patient enrollment/engagement or related operations.
• 1–2 years of supervisory experience.

Responsibilities

• Directly supervise, train, and support a team of Patient Enrollment and Engagement Specialists.
• Oversee daily execution of recruitment and engagement campaigns and workflow optimization.
• Monitor call metrics, conversion rates, and patient feedback for performance review.
• Ensure compliance with GCP, HIPAA, and SOPs; coordinate with other teams.
• Prepare daily, weekly, and monthly operational reports for senior management.

Skills

Team leadership

Patient enrollment

Data analysis

Regulatory compliance

CRM systems

Microsoft Office

Education

Bachelor's degree in Healthcare or Business

Tools

CRM software

Microsoft Excel

Job description

The Manager, Patient Enrollment & Engagement is primarily responsible for the day-to-day execution and oversight of patient enrollment and engagement activities. This role involves directly supervising and supporting a team of specialists, ensuring the efficient implementation of established processes, and consistently delivering a positive patient experience. The Manager will be instrumental in achieving daily operational targets and maintaining high standards of quality and compliance within the department.DUTIES & RESPONSIBILITIESOperational Supervision & Team Support:Directly supervise, train, and support a team of Patient Enrollment and Patient Engagement Specialists.Assign daily tasks, monitor individual and team performance, and ensure adherence to schedules and workflows.Provide real-time guidance and coaching to team members on patient interactions, process adherence, and problem resolution.Assist in the onboarding of new team members and ongoing professional development.Tactical Execution & Workflow Management:Oversee the daily execution of patient recruitment and engagement campaigns, ensuring all activities are performed according to plan.Manage and optimize operational workflows for patient outreach, screening, scheduling, and retention activities.Ensure all patient communications are accurate, timely, and compliant with established guidelines.Troubleshoot operational issues and implement immediate solutions to maintain smooth departmental flow.Data Collection & Performance Monitoring:Collect and review patient enrollment and engagement data, including call metrics, conversion rates, and patient feedback.Contribute to the preparation of daily, weekly, and monthly operational reports for review by senior management.Identify and flag potential issues or trends in performance metrics and bring them to the attention of the Senior Manager.Quality Assurance & Compliance:Conduct regular quality checks on patient interactions (e.g., call monitoring, communication review) to ensure high standards of customer service and data integrity.Ensure all team activities strictly comply with Good Clinical Practice (GCP), HIPAA regulations, and company Standard Operating Procedures (SOPs).Assist in updating and maintaining departmental SOPs and training materials.Interdepartmental Coordination:Coordinate closely with other internal teams (e.g., Site Operations, Marketing) to ensure smooth information flow and resolve day-to-day operational challenges.Act as a point of contact for routine operational inquiries from other departments.KNOWLEDGE & EXPERIENCEEducation:Bachelor's degree required in a relevant field (e.g., Healthcare, Business Administration, Communications)Experience:Minimum of 3-5 years of experience in patient enrollment, patient engagement, or a related operational role within a healthcare or clinical research setting.At least 1-2 years of proven supervisory or team lead experience.Demonstrated ability to manage daily operations and execute tactical plans effectively.Experience with data collection and basic reporting.Credentials:N/AKnowledge and Skills:Strong organizational skills and exceptional attention to detail.Excellent verbal, written, and interpersonal communication skills, with a focus on clear and concise instruction.Proficiency in problem-solving and proactive issue resolution in a fast-paced environment.Ability to motivate and support a team to achieve daily operational goals.Working knowledge of GCP (Good Clinical Practice) and HIPAA regulations.Proficient in Microsoft Office Suite and experience with CRM or patient management systems.