Manager of Patient Enrollment & Engagement

DM Clinical Research; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

DM Clinical Research seeks a Manager of Patient Enrollment & Engagement to lead a team of Patient Enrollment and Patient Engagement Specialists. You will supervise, train, and support daily operations, ensuring adherence to schedules and established workflows while maintaining high patient experience standards.

You will oversee recruitment and engagement campaigns, manage outreach and scheduling processes, monitor call metrics, and ensure communications comply with GCP and HIPAA guidelines.

Qualifications

• Bachelor's degree in Healthcare, Business Administration, Communications or related field.
• 3–5 years of experience in patient enrollment, patient engagement, or a related operational role within healthcare or clinical research.
• At least 1–2 years of supervisory or team lead experience.
• Experience with data collection and basic reporting.

Responsibilities

• Directly supervise, train, and support a team of Patient Enrollment and Patient Engagement Specialists.
• Assign daily tasks, monitor performance, and ensure adherence to schedules and workflows.
• Provide real-time guidance and coaching on patient interactions, process adherence, and problem resolution.
• Assist in onboarding of new team members and ongoing professional development.
• Oversee daily execution of patient recruitment and engagement campaigns, ensuring activities follow the plan.
• Manage and optimize workflows for outreach, screening, scheduling, and retention.
• Ensure patient communications are accurate, timely, and compliant with guidelines.
• Troubleshoot operational issues and implement immediate solutions for smooth flow.
• Collect and review enrollment data, including call metrics, conversion rates, and feedback.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Identify and flag issues or trends and escalate to Senior Manager.
• Conduct regular quality checks on patient interactions to ensure high service and data integrity.
• Ensure compliance with GCP, HIPAA, and SOPs; update SOPs and training materials.
• Coordinate with Site Operations, Marketing for smooth information flow.
• Act as a point of contact for routine operational inquiries.

Skills

Team supervision

Operational planning

Quality & compliance awareness

Data collection & reporting

GCP & HIPAA knowledge

CRM usage

Communication skills

Education

Bachelor's degree in Healthcare, Business Administration, Communications or related field

Tools

CRM systems

Microsoft Office

Job description

The Manager of Patient Enrollment & Engagementis primarily responsible for the day-to-day execution and oversight of patient enrollment and engagement activities. This role involves directly supervising and supporting a team of specialists, ensuring the efficient implementation of established processes, and consistently delivering a positive patient experience. The Manager will be instrumental in achieving daily operational targets and maintaining high standards of quality and compliance within the department.

DUTIES & RESPONSIBILITIES

Operational Supervision & Team Support:

• Directly supervise, train, and support a team of Patient Enrollment and Patient Engagement Specialists.
• Assign daily tasks, monitor individual and team performance, and ensure adherence to schedules and workflows.
• Provide real-time guidance and coaching to team members on patient interactions, process adherence, and problem resolution.
• Assist in the onboarding of new team members and ongoing professional development.

Tactical Execution & Workflow Management:

• Oversee the daily execution of patient recruitment and engagement campaigns, ensuring all activities are performed according to plan.
• Manage and optimize operational workflows for patient outreach, screening, scheduling, and retention activities.
• Ensure all patient communications are accurate, timely, and compliant with established guidelines.
• Troubleshoot operational issues and implement immediate solutions to maintain smooth departmental flow.

Data Collection & Performance Monitoring:

• Collect and review patient enrollment and engagement data, including call metrics, conversion rates, and patient feedback.
• Contribute to the preparation of daily, weekly, and monthly operational reports for review by senior management.
• Identify and flag potential issues or trends in performance metrics and bring them to the attention of the Senior Manager.

Quality Assurance & Compliance:

• Conduct regular quality checks on patient interactions (e.g., call monitoring, communication review) to ensure high standards of customer service and data integrity.
• Ensure all team activities strictly comply with Good Clinical Practice (GCP), HIPAA regulations, and company Standard Operating Procedures (SOPs).
• Assist in updating and maintaining departmental SOPs and training materials.

Interdepartmental Coordination:

• Coordinate closely with other internal teams (e.g., Site Operations, Marketing) to ensure smooth information flow and resolve day-to-day operational challenges.
• Act as a point of contact for routine operational inquiries from other departments.

KNOWLEDGE & EXPERIENCE

Education:

• Bachelor's degree required in a relevant field (e.g., Healthcare, Business Administration, Communications)

Experience:

• Minimum of 3-5 years of experience in patient enrollment, patient engagement, or a related operational role within a healthcare or clinical research setting.
• At least 1-2 years of proven supervisory or team lead experience.
• Demonstrated ability to manage daily operations and execute tactical plans effectively.
• Experience with data collection and basic reporting.

Credentials:

• N/A

Knowledge and Skills:

• Strong organizational skills and exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication skills, with a focus on clear and concise instruction.
• Proficiency in problem-solving and proactive issue resolution in a fast-paced environment.
• Ability to motivate and support a team to achieve daily operational goals.
• Working knowledge of GCP (Good Clinical Practice) and HIPAA regulations.
• Proficient in Microsoft Office Suite and experience with CRM or patient management systems.