Patient Engagement Representative Associate

BBSS Beyond Blue; Kentucky; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Beyond Blue Corporation in Kentucky is seeking an entry-level Patient Engagement Representative Associate to join the enterprise contact center. You will assist with appointment scheduling, handle routine inquiries, and ensure accurate patient information under HIPAA guidelines.

Responsibilities include responding to inquiries via phone or email, registering patients in electronic systems, and escalating complex cases to senior staff.

Qualifications

• Education: High school diploma or equivalent is required.
• 0-2 years in medical coding/health information management or related healthcare role; paid experience preferred.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedules standard appointments and procedures based on protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.
• Provides patients with general information regarding services, policies, and procedures.
• Escalates complex inquiries or issues to senior representatives or supervisors.
• Maintains accuracy and confidentiality of patient information in compliance with HIPAA.

Education

High school diploma or equivalent

Job description

Patient Engagement Representative Associate

Beyond Blue Job Posting Title: Patient Engagement Representative Associate Requisition Number: R-000004505 Department Name: Work Location: Remote-KY Grade Level: 2 Type of Position: Regular Position Time Status: Full time Equivalency Link https://hr.uky.edu/employment/working-uk/equivalencies Shift: Job Description: Job Summary Responsible for providing entry-level support in the enterprise contact center to ensure accurate, timely, and professional service. Aids with appointment scheduling and routine inquiries under established procedures. Ensures compliance with organizational policies, payer requirements, and confidentiality standards. Coordinates with team members and supervisors to resolve basic issues and contribute to a positive patient experience.

Essential Functions

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.


• Schedules standard appointments and procedures based on protocols.


• Verifies patient demographics and basic insurance information for accuracy.


• Completes initial registration steps in electronic systems.


• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.


• Provides patients with general information regarding services, policies, and procedures.


• Escalates complex inquiries or issues to senior representatives or supervisors.


• Maintains accuracy and confidentiality of patient information in compliance with HIPAA.


• Documents patient interactions in contact center systems.


• Meets entry-level productivity and quality standards for contact center operations.


• Performs other duties as assigned.


• DME department only: Will be able to demonstrate and educate patients on the proper use, safety, and preventive maintenance of the equipment.

Education Requirement: High school diploma or equivalent

Experience Requirement: 0-2 years of experience in medical coding, health information management, or related healthcare role An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)


• B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never


• C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)


• D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)


• E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)


• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)


• G. Repetitive motion:3. Intermittent (10% - 50% of the time)


• H. Working at heights above 4 feet:1. Never


• I. Working in confined spaces:1. Never


• J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)


• K. Job-related travel:2. Occasional (< 10% of the time)


• L. Loud noises:1. Never


• M. Temperature extremes:1. Never


• N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)


• O. Radiation:1. Never


• P. Burns:1. Never


• Q. Cuts/Punctures:2. Occasional (< 10% of the time)


• R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)


• S. Recombinant DNA or viral vectors:1. Never


• T. Combative/violent people:1. Never


• U. Animal handling (including carcasses):1. Never


• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Purpose-driven work is behind every aspect of our mission to advance Kentucky - from its economy to its health and from its culture to its levels of educational attainment. We're looking for talented, dedicated individuals to help us support this vital mission and make a difference in the lives of Kentuckians and beyond. Join us as we build a future grounded in service, collaboration and excellence, one where your talents help move our Commonwealth forward.

Beyond Blue Corporation, an affiliated entity of the University of Kentucky, is a strategic vehicle to support the university's growth. Beyond Blue is a nonprofit company that allows the university to abide by all public entity rules and laws while allowing leaders to have some separation and distinctiveness to focus on one core business. The UK Board of Trustees appoints the Beyond Blue Board of Directors and the directors of any of its subsidiary companies.