Patient Financial Services Rep Associate

BBSS Beyond Blue; Kentucky; Hybrid; USD 32,000 - 46,000; Full time

Job summary

Beyond Blue Corporation in Kentucky is seeking a Patient Financial Services Rep Associate to support account management, accuracy, and timely documentation. You will deliver courteous service to insurers and internal stakeholders while maintaining compliance with policies and regulations.

This role collaborates with team members and leadership to resolve inquiries, improve processes, and ensure efficient patient financial operations in a remote Kentucky setting.

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience in patient financial services.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Completes daily billing, follow-up, cash management, or denials prevention tasks.
• Accurately updates patient financial information in required systems.
• Adheres to policies and regulatory guidelines to ensure compliance.
• Responds to insurer and stakeholder inquiries with professionalism.
• Collaborates with team members to resolve account-related issues.

Skills

Billing and follow-up

Customer service

Insurance inquiries

Documentation

Team collaboration

Education

High school diploma

Tools

Billing software

EMR systems

Job description

Beyond Blue Job Posting Title: Patient Financial Services Rep Associate

Requisition Number: R-000002844

Department Name: Follow-up - Commercial and Government

Work Location: Remote-KY

Grade Level: 1

Type of Position: Regular Position

Time Status: Full time

Link https://hr.uky.edu/employment/working-uk/equivalencies

Shift: Days (United States of America) (inactive)

Job Summary

Responsible for supporting patient financial services by ensuring accurate account management, timely documentation, and effective communication. Provides superior customer service to insurers, and internal stakeholders to facilitate resolution of financial matters. Ensures compliance with departmental policies, procedures, and regulations while maintaining professionalism in all interactions. Coordinates with team members and leadership to resolve inquiries, improve processes, and contribute to the overall efficiency of patient financial operations.

Essential Functions

• Completes assigned daily responsibilities related to billing, follow-up, cash management, or denials prevention in accordance with departmental priorities and supervisor direction.
• Accesses and accurately updates patient financial information in required systems and databases.
• Adheres to departmental policies, procedures, and regulatory guidelines to ensure compliance.
• Responds to insurance, and internal stakeholder inquiries with professionalism and courtesy.
• Collaborates with team members and cross-departmental staff to resolve account-related issues.
• Documents all actions, communications, and resolutions in systems in an accurate and timely manner.
• Identifies and escalates unresolved concerns to appropriate supervisors or leadership.
• Assumes ownership of customer concerns by providing thorough follow-up and resolution.
• Maintains professional representation of the organization in all customer interactions.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent

Experience Requirement

0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never
• C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)
• E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)
• G. Repetitive motion:3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:1. Never
• I. Working in confined spaces:1. Never
• J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)
• K. Job-related travel:2. Occasional (< 10% of the time)
• L. Loud noises:1. Never
• M. Temperature extremes:1. Never
• N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)
• O. Radiation:1. Never
• P. Burns:1. Never
• Q. Cuts/Punctures:2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors:1. Never
• T. Combative/violent people:1. Never
• U. Animal handling (including carcasses):1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Purpose-driven work is behind every aspect of our mission to advance Kentucky – from its economy to its health and from its culture to its levels of educational attainment. We're looking for talented, dedicated individuals to help us support this vital mission and make a difference in the lives of Kentuckians and beyond. Join us as we build a future grounded in service, collaboration and excellence, one where your talents help move our Commonwealth forward. Beyond Blue Corporation, an affiliated entity of the University of Kentucky, is a strategic vehicle to support the university's growth. Beyond Blue is a nonprofit company that allows the university to abide by all public entity rules and laws while allowing leaders to have some separation and distinctiveness to focus on one core business. The UK Board of Trustees appoints the Beyond Blue Board of Directors and the directors of any of its subsidiary companies.