HIM Representative

KDMC Ashland Hospital Corporation; Pavilion (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

Beyond Blue Corporation is seeking an HIM Representative to process and fulfill medical record requests in compliance with HIPAA and laws. You will provide patient and provider support, access electronic records, and ensure timely, accurate releases while maintaining confidentiality.

The role requires 2–3 years in Health Information Management/Medical Records, a high school diploma or equivalent, and proven organizational skills. Day shift, full-time, on-site in Pavilion.

Qualifications

• High school diploma or equivalent required; health information mgmt/medical records experience preferred.
• Experience in handling medical record requests while maintaining HIPAA compliance.
• Strong customer service and communication skills with attention to detail.

Responsibilities

• Process medical record requests from patients, providers, attorneys, insurers, and authorized parties.
• Screen requests for completeness and HIPAA/state/federal compliance before releasing information.
• Retrieve and prepare records from electronic and paper sources; ensure proper documentation and releases.
• Respond to subpoenas and legal requests with Legal, Risk, and Privacy teams.
• Document all actions in EPIC ROI and related health information systems.

Skills

Customer service

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Health Information Management/Medical Records experience preferred

Tools

EPIC ROI

Job description

Beyond Blue Job Posting Title: HIM Representative

Requisition Number: R-000004007

Department Name: Supervisor, Home Health

Work Location: Pavilion

Grade Level: 1

Type of Position: Regular Position

Time Status: Full time

Equivalency Link https://hr.uky.edu/employment/working-uk/equivalencies

Shift: Day (United States of America)

Job Summary

Responsible for processing and fulfilling medical record requests in compliance with HIPAA, state and federal laws, and organizational policies. Provides customer service to patients, families, providers, legal entities, and third-party requestors while ensuring accuracy, confidentiality, and timeliness. Utilizes electronic health records and related systems to retrieve, review, and release information. Supports quality, regulatory, and operational standards through accurate documentation and efficient workflow management.

Essential Functions

• Receives, reviews, and processes requests for medical records from patients, providers, attorneys, insurers, law enforcement, and other authorized parties.
• Screens requests for completeness and compliance with HIPAA, state, federal, and enterprise policies before releasing information.
• Retrieves and prepares records from electronic systems, paper files, microfilm, and off-site storage.
• Certifies records, processes amendments, and ensures proper documentation of all releases.
• Responds to subpoenas, court orders, and other legal requests in collaboration with Legal, Risk, and Privacy teams.
• Provides customer service by answering calls, responding to inquiries, and assisting walk-in visitors with record requests.
• Releases information through approved methods including fax, mail, portal, electronic media, or secure transfer.
• Invoices requestors, reconciles payments, and manages outstanding balances in compliance with contracts and policies.
• Documents all requests, releases, and actions in EPIC ROI and other health information systems.
• Maintains productivity, accuracy, and quality standards while safeguarding confidentiality.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience. Experience in Health Information Management/Medical Records preferred.

Experience Requirement

2-3 years of experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
• D. Standing or walking with objects up to 25lbs: 1. Never
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never
• G. Repetitive motion: 4. Regular (> 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 1. Never
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 1. Never
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

IT Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Purpose-driven work is behind every aspect of our mission to advance Kentucky – from its economy to its health and from its culture to its levels of educational attainment. We're looking for talented, dedicated individuals to help us support this vital mission and make a difference in the lives of Kentuckians and beyond. Join us as we build a future grounded in service, collaboration and excellence, one where your talents help move our Commonwealth forward.

Beyond Blue Corporation, an affiliated entity of the University of Kentucky, is a strategic vehicle to support the university's growth. Beyond Blue is a nonprofit company that allows the university to abide by all public entity rules and laws while allowing leaders to have some separation and distinctiveness to focus on one core business. The UK Board of Trustees appoints the Beyond Blue Board of Directors and the directors of any of its subsidiary companies.