Endpoint Engineer

BBSS Beyond Blue; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

BBSS Beyond Blue is seeking an Endpoint Engineer to deliver Tier 1 and 2 technical support for end-user computing systems. You will install, configure, and maintain desktops, applications, and peripherals while ensuring compliance with IT standards and security policies.

You will collaborate with IT teams and vendors on incidents, projects, and process improvements, documenting issues and contributing to ongoing improvements.

Qualifications

• Bachelor’s degree required.
• 2+ years of paid experience in IT support.
• Equivalent combination of education and experience considered.

Responsibilities

• Prioritizes and responds to incidents, requests, and projects in alignment with SLAs.
• Resolves technical issues for hardware, software, and peripherals, escalating complex issues as needed.
• Installs, configures, and maintains end-user devices and applications, ensuring compliance with IT security standards.
• Documents recurring issues and contributes to corrective actions.
• Communicates effectively with users, team members, and vendors.
• Participates in IT projects, migrations, and upgrades to meet objectives.
• Identifies workflow and process improvement opportunities.
• Maintains documentation in ticketing and knowledge systems.

Skills

Technical support

End-user computing

IT incident management

Education

Bachelor's degree

Tools

Windows 10

Microsoft 365

Ticketing systems

Job description

Beyond Blue Job Posting Title: Endpoint Engineer Requisition Number: R-000004660 Department Name: Field & End User Services Work Location: Frank D. Peterson Service Bldg Grade Level: 5 Type of Position: Regular Position Time Status: Full time Equivalency Link https://hr.uky.edu/employment/working-uk/equivalencies Shift: Day (United States of America)

Job Summary

Responsible for delivering Tier 1 and 2 technical support and ensuring reliable performance of end-user computing systems. Installs, configures, and maintains desktop operating systems, applications, and peripherals. Ensures compliance with IT standards, policies, and security requirements. Participates in IT projects, analyzes recurring issues, and contributes to process improvements. Coordinates with IT teams, vendors, and users to resolve incidents and support initiatives.

Essential Functions

• Prioritizes and responds to incidents, requests, and projects in alignment with SLAs.
• Resolves technical issues for hardware, software, and peripherals, escalating complex issues as needed.
• Installs, configures, and maintains end-user devices and applications, ensuring compliance with IT security standards.
• Documents recurring issues and contributes to corrective actions.
• Communicates effectively with users, team members, and vendors.
• Participates in IT projects, migrations, and upgrades to meet objectives.
• Identifies workflow and process improvement opportunities.
• Maintains documentation in ticketing and knowledge systems.
• Performs other duties as assigned.

Education Requirement

Bachelor’s degree

Experience Requirement

2+ years of experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

Windows 10 or Microsoft 365 Certified

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
• D. Standing or walking with objects up to 25lbs: 1. Never
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never
• G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 1. Never
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 1. Never
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Purpose-driven work is behind every aspect of our mission to advance Kentucky – from its economy to its health and from its culture to its levels of educational attainment. We’re looking for talented, dedicated individuals to help us support this vital mission and make a difference in the lives of Kentuckians and beyond. Join us as we build a future grounded in service, collaboration and excellence, one where your talents help move our Commonwealth forward. Beyond Blue Corporation, an affiliated entity of the University of Kentucky, is a strategic vehicle to support the university's growth. Beyond Blue is a nonprofit company that allows the university to abide by all public entity rules and laws while allowing leaders to have some separation and distinctiveness to focus on one core business. The UK Board of Trustees appoints the Beyond Blue Board of Directors and the directors of any of its subsidiary companies.