Patient Engagement & Care Specialist

Valeris; Wyoming (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health plans

HSA matching

401(k) with match

Paid time off

Holidays

Career advancement

Job summary

Valeris is seeking a patient services associate to support program enrollment, answer inbound inquiries, and guide patients through benefits and coverage with clear, compassionate communication. You will document activities in the Lynk system, coordinate with care teams, and uphold healthcare regulations.

Bilingual English and Spanish or Chinese/Mandarin is a plus; an 8.5-hour shift between 8 am and 9 pm, Monday to Friday, is required.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required
• Customer service and healthcare industry experience strongly preferred
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus

Responsibilities

• Build and maintain trusted relationships with patients by demonstrating proactive communication, delivering timely and accurate services, and showing a strong commitment to patient well-being.
• Ensure all interactions and relationship management practices comply with relevant healthcare laws and regulations.
• Demonstrate prior experience working with pharmacy benefit products and patients, or in immunology practices, to better understand patient needs and concerns.
• Conduct program welcome calls to patients, engaging them effectively and explaining available services and resources for their support.
• Utilize motivational interviewing techniques to actively involve patients in goal setting and achieving their healthcare objectives.

Skills

Customer service

Healthcare experience

Communication skills

Multitasking

Bilingual English/Spanish or Chinese

Education

Bachelor's degree or equivalent experience

Tools

Lynk system

Job description

Valeris is seeking a patient services associate to support program enrollment, answer inbound inquiries, and guide patients through benefits and coverage with clear, compassionate communication. You will document activities in the Lynk system, coordinate with care teams, and uphold healthcare regulations.

Bilingual English and Spanish or Chinese/Mandarin is a plus; an 8.5-hour shift between 8 am and 9 pm, Monday to Friday, is required.