Eye Care Office Manager: Total Patient Experience Lead

EyeCare Partners LLC; Winston-Salem (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

EyeCare Partners LLC in Winston-Salem, NC seeks an Office Manager to drive Total Patient Experience and maximize retail sales while supporting patients' medical needs. You will oversee the location's operations, including team support, merchandising, inventory, training and safety, and ensure profitability and compliance.

The role requires strong HR management, KPI coaching, and hands-on leadership, plus proficiency in Microsoft Office.

Qualifications

• Industry related experience will be beneficial.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors and act as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members with KPI scorecards.
• Conduct performance reviews and compensation evaluations for the office team.
• Oversee cash handling policies and routine financial documentation.
• Manage day-to-day operations: scheduling, meetings, reporting, inventory, and training.
• Ensure facility compliance with safety rules, HIPAA & OSHA requirements.

Skills

HR management

Team leadership

KPI coaching

Communication

Education

HSD or GED

ABO/NCLE/LDO preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC in Winston-Salem, NC seeks an Office Manager to drive Total Patient Experience and maximize retail sales while supporting patients' medical needs. You will oversee the location's operations, including team support, merchandising, inventory, training and safety, and ensure profitability and compliance.

The role requires strong HR management, KPI coaching, and hands-on leadership, plus proficiency in Microsoft Office.