Patient Coordinator

CHOICE Healthcare Services; Peoria (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Wellbeing & work-life balance

Growth opportunities

Leadership support

Team events

Job summary

CHOICE Healthcare Services is seeking a Patient Coordinator (Ortho front office reception) in Peoria, AZ to manage scheduling, check-ins/outs, and administrative tasks. The role supports patient flow and insurance verification in a pediatric dental care environment.

Ideal candidates have a high school diploma and at least 6 months of healthcare front office experience; Spanish bilingual skills are preferred.

Qualifications

• High school diploma or equivalent is required.
• 6+ months of healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Schedule treatment and recall appointments.
• Confirm appointments and manage reminders.
• Check patients in and out and verify insurance eligibility.
• Answer calls and maintain daily sign-in sheets.
• Process no-show reports and update patient lists.
• Scan documents and enter information into the system.
• Maintain regular, predictable attendance and teamwork.

Skills

Front office

Bilingual in Spanish

Customer service

Education

High school diploma or equivalent

Job description

Patient Coordinator - Ortho

Summary

The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day
• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance
• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system
• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Education and/or Experience

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred