Patient Coordinator

CHOICE Healthcare Services; Gallup (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

CHOICE Healthcare Services in Gallup, NM seeks a Patient Coordinator (Front Office Receptionist) to schedule appointments, check patients in/out, and handle administrative duties, ensuring a smooth, friendly front desk experience.

The role supports billing, insurance verification, and appointment reminders, with Spanish bilingual ability considered an asset; the team emphasizes wellbeing, growth, and a collaborative work environment.

Qualifications

• High school diploma or equivalent.
• 6+ months of healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Schedule treatment appointments and recall appointments.
• Confirm treatment appointments.
• Takes calls throughout the day.
• Verifies eligibility with insurance.
• Checks patients in and out.
• Scans documents and enters information into the system.
• Maintain daily sign-in sheet.
• Regular, predictable attendance is required.

Skills

Bilingual in Spanish

Front office/Reception

Patient scheduling

Education

High school diploma or equivalent

Job description

Summary

The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day
• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance
• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system
• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Education and/or Experience

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred