Patient Coordinator

Choice Healthcare Services; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Wellbeing

Professional growth

Leadership support

Team events

Benefits package

Job summary

Choice Healthcare Services in Las Cruces, NM seeks a Patient Coordinator (Front Office Receptionist) to manage appointments, check-in/out, and related administrative tasks.

The role requires strong customer service, ability to verify insurance and eligibility, process payments, and coordinate with parents. Bilingual Spanish preferred; high school diploma required.

Join a team that emphasizes wellbeing, growth, and a supportive culture in a pediatric dental care setting.

Qualifications

• Education: High school diploma or equivalent.
• 6+ months of healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Receive authorizations by mail and contact parents.
• Schedule treatment and recall appointments.
• Confirm treatment appointments.
• Answer calls throughout the day.
• Process No Show Reports.
• Schedule patients from ASAP list.
• Check patients in and out.
• Verify information on file.
• Verify eligibility with insurance.
• Call patients when they are past 10 minutes.
• Confirm observation appointments and schedule them.
• Maintain daily sign-in sheet.
• Scan NPP and enter it into the system.
• Maintain regular, predictable attendance and collaborate with others.

Skills

Healthcare front office

Customer service

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Overview

Patient Coordinator

Summary:The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day

• Process No Show Reports
• Schedules patients from ASAP Listlol
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance

• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system

• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Qualifications

Education and/or Experience:

• High school diploma or equivalent

• 6+ months of healthcare/dental front office experience is preferred

• Bilingual in Spanish is preferred