Patient Coordinator

Miles-of-Smile; Londonderry (NH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental benefits

401(k) retirement plan with employer""

Job summary

Miles of Smiles is seeking a Patient Coordinator to be the first impression and keep the front desk welcoming and efficient. You will greet patients, manage the schedule, verify insurance, and explain treatment and financial options with confidence.

In a fast-paced dental setting, you will assist from check-in to check-out, maintain accurate records, and support the team with onboarding and daily operations. This full-time role emphasizes great customer service and teamwork.

Qualifications

• Previous experience in a dental office setting is preferred.
• Hands-on experience verifying insurance and understanding coverage and patient responsibility.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills to discuss treatment and finances with patients.
• High attention to detail and accuracy in handling patient information and payments.
• Professional, team-oriented presence delivering exceptional customer service.

Responsibilities

• Greet patients and set a welcoming tone upon arrival.
• Manage daily schedule, minimize wait times, and resolve issues proactively.
• Serve as the liaison between patients and the clinical team for smooth handoffs.
• Assist patients from check-in to check-out, including scheduling next visits.
• Present treatment plans, explain insurance, and discuss financial options.
• Verify appointments, confirm coverage, and follow up on missed or late arrivals.
• Maintain accurate patient records in line with HIPAA standards.
• Support onboarding, training, and day-to-day front office operations.
• Perform other duties as assigned by management.

Skills

Customer service

Schedule management

Insurance verification

HIPAA compliance

Communication

Data entry

Tools

Practice management software

Job description

At Miles of Smiles, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.Schedule: Monday - Thursday 7:30 am - 5 pmResponsibilitiesCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule (no weekends!)#simplydenPrevious experience in a dental office setting is preferredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools