Patient Coordinator

Winthrop Street Dentistry; Worcester (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan

Job summary

Winthrop Street Dentistry is seeking a Patient Coordinator to greet patients, manage schedules, verify insurance, and explain financial options. You will serve as the critical link between patients and the clinical team, ensuring a smooth experience from check-in to check-out.

This full-time role requires Spanish fluency, strong communication, and a detail-oriented approach to maintain accurate records and HIPAA compliance. No weekends, standard office environment, competitive benefits.

Qualifications

• Fluent in Spanish and English to communicate with patients and team.
• Experience delivering high-quality customer service in a medical/dental setting.
• Strong scheduling and calendar management with attention to patient flow.
• Excellent communication and interpersonal skills with patients and staff.
• Understanding of HIPAA privacy and patient confidentiality.

Responsibilities

• Greet patients warmly and set a welcoming tone for visits.
• Manage daily scheduling, minimize wait times, and resolve issues quickly.
• Serve as liaison between patients and clinical team for smooth handoffs.
• Assist patients through check-in/check-out, schedule follow-ups, and collect payments.
• Explain treatment plans, insurance coverage, and financial options.
• Confirm appointments, verify insurance, and follow up on missed arrivals.
• Maintain accurate patient records in compliance with HIPAA.
• Support front desk operations and onboarding of new staff.
• Perform other duties as assigned by management.

Skills

Spanish fluency

Customer service

Scheduling

Communication skills

HIPAA compliance

Tools

Practice management software

Job description

At Winthrop Street Dentistry, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.This role requires fluency in Spanish. Candidates who are not fluent in Spanish and English will not be considered at this time.Schedule: Full-time; Monday - Friday 7:45 am - 5 pm (no weekends or late nights!)ResponsibilitiesCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule (no weekends!)#simplydenPrevious experience in a dental office setting is preferredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools