Dental Front Office & Patient Experience Coordinator

Miles-of-Smile; Londonderry (NH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental benefits

401(k) retirement plan with employer""

Job summary

Miles of Smiles is seeking a Patient Coordinator to be the first impression and keep the front desk welcoming and efficient. You will greet patients, manage the schedule, verify insurance, and explain treatment and financial options with confidence.

In a fast-paced dental setting, you will assist from check-in to check-out, maintain accurate records, and support the team with onboarding and daily operations. This full-time role emphasizes great customer service and teamwork.

Qualifications

• Previous experience in a dental office setting is preferred.
• Hands-on experience verifying insurance and understanding coverage and patient responsibility.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills to discuss treatment and finances with patients.
• High attention to detail and accuracy in handling patient information and payments.
• Professional, team-oriented presence delivering exceptional customer service.

Responsibilities

• Greet patients and set a welcoming tone upon arrival.
• Manage daily schedule, minimize wait times, and resolve issues proactively.
• Serve as the liaison between patients and the clinical team for smooth handoffs.
• Assist patients from check-in to check-out, including scheduling next visits.
• Present treatment plans, explain insurance, and discuss financial options.
• Verify appointments, confirm coverage, and follow up on missed or late arrivals.
• Maintain accurate patient records in line with HIPAA standards.
• Support onboarding, training, and day-to-day front office operations.
• Perform other duties as assigned by management.

Skills

Customer service

Schedule management

Insurance verification

HIPAA compliance

Communication

Data entry

Tools

Practice management software

Job description

Miles of Smiles is seeking a Patient Coordinator to be the first impression and keep the front desk welcoming and efficient. You will greet patients, manage the schedule, verify insurance, and explain treatment and financial options with confidence.

In a fast-paced dental setting, you will assist from check-in to check-out, maintain accurate records, and support the team with onboarding and daily operations. This full-time role emphasizes great customer service and teamwork.