Patient Coordinator

Simply Dental; Webster (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance starting on yourfirst

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Consistent, set schedule (no weekends)

Job summary

Simply Dental is seeking a Patient Coordinator in Webster, MA to greet patients, manage scheduling, verify insurance, and support the clinical team. This front-office role emphasizes a welcoming environment, accurate record-keeping, and smooth patient flow from check-in to checkout.

The ideal candidate will handle insurance conversations, payment collection, and appointment follow-ups while maintaining HIPAA-compliant records and a professional front-office atmosphere.

Qualifications

• Experience in a dental office preferred.
• Knowledge of insurance verification and patient responsibility.
• Ability to manage a busy schedule in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit - from check-in to check-out - including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

Skills

Dental office experience

Strong communication skills

Customer service oriented

Verbal and written communication

Tools

Practice management software

Microsoft Office

Job description

Job Details

Job Location: Webster, MA 01570

Position Type: Full Time

Salary Range: $20.00 - $24.00 Hourly

Job Category: Health Care

At Simply Dental, the Patient Coordinator is more than a front desk role - you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we'd love to meet you.

Schedule: Monday 8am - 6 pm, Tuesday, Wednesday, and Thursday 8 am - 5 pm, Friday 8 am - 4 pm

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit - from check-in to check-out - including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

Full-time Benefits

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)

#simplyden

Qualifications

• Previous experience in a dental office setting is preferred
• Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
• Proven ability to manage a busy schedule and multitask in a fast-paced environment
• Strong communication skills with the ability to confidently speak with patients about treatment and finances
• High attention to detail and accuracy in handling patient information and payments
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients
• Comfort using practice management software and standard office tools