Periodontal Patient Coordinator

Simply Periodontics; Worcester (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Simply Periodontics is seeking a Patient Coordinator to create a calm, welcoming experience from arrival to checkout. You will greet patients, manage the schedule, verify insurance, discuss financial options, collect payments, and coordinate with the clinical team for smooth handoffs.

The role requires periodontal office experience, strong communication, and proficiency with practice management software, HIPAA standards, and exceptional customer service.

Qualifications

• Prior experience in a periodontal/periodontist office required.
• Experience verifying insurance and understanding coverage and patient responsibility.
• Ability to manage a busy schedule and multitask in a fast-paced environment.
• Excellent communication skills and professional patient interaction.
• Strong attention to detail and HIPAA compliance.

Responsibilities

• Greet patients and create a welcoming, high-energy front-desk environment.
• Manage the schedule, minimize wait times, and resolve issues as they arise.
• Serve as the connection point between patients and the clinical team; ensure smooth handoffs.

Skills

Communication skills

Schedule management

Multitasking

Customer service

Attention to detail

HIPAA compliance

Tools

Practice management software

Job description

At Simply Periodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.Schedule: Part-time; 3 days per week (flexible on days) must be able to work 7:30 am - 5 pmMust have prior experience working in a periodontal office. Candidates who do not have this experience will not be considered.What You’ll DoCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.#simplydenPrevious experience in a periodontist office setting is requiredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools