Patient Coordinator

Simply Dental; Londonderry (NH); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance starting on first day

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan

Consistent, set schedule

Job summary

Miles of Smiles is seeking a Patient Coordinator to greet patients, manage schedules, and support the clinical team in a bustling dental practice in Londonderry, NH. You will handle check-in/out, verify insurance, and discuss treatment plans with patients to ensure a smooth experience.

Ideal candidates have dental office experience, excellent communication, and a proactive approach to scheduling and patient finances.

Qualifications

• Previous experience in a dental office is preferred.
• Strong understanding of insurance coverage and patient financial responsibility.

Responsibilities

• Greet patients and set a welcoming tone for exceptional visits.
• Manage the schedule to minimize wait times and proactively resolve issues.
• Act as the connection between patients and the clinical team for smooth handoffs.
• Assist patients through visits, including check-in/check-out, scheduling next appointments, and collecting payments.
• Present treatment plans and explain insurance coverage and financial options clearly.
• Confirm appointments, verify insurance, and follow up on missed or late arrivals.
• Maintain accurate patient records and ensure HIPAA compliance.
• Contribute to a clean, organized front office and support onboarding and daily operations.

Skills

Customer service

Scheduling

HIPAA compliance

Insurance verification

Communication

Multitasking

Tools

Practice management software

Office tools

Job description

Job DetailsJob Location: Londonderry, NH 03053Salary Range: $20.00 - $24.00 HourlyJob Category: Health CareAt Miles of Smiles, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.

Schedule: Monday - Thursday 7:30 am - 5 pm

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit


• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise


• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication


• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments


• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy


• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals


• Maintainaccuratepatient records and ensure all processes align with HIPAA standards


• Contribute to a clean, organized, and professional front office environment


• Support the team with onboarding, training, and day-to-day office operations


• Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

Full-time Benefits

• Health insurance starting on your first dayof employment


• Vision insurance


• Paid vacation time


• Paid holidays


• Paid sick time


• Dental and orthodontic benefits


• 401(k) retirement plan with employer contribution


• Consistent, set schedule(no weekends!)

Qualifications

• Previousexperience in a dental office setting ispreferred


• Hands‑on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibilityis highly desired


• Proven ability to manage a busy schedule and multitask in a fast-paced environment


• Strong communicationskills with the ability to confidently speak with patients about treatment and finances


• High attention to detail and accuracy in handling patient information and payments


• Professional presence with a positive, team-oriented mindsetthat provides exceptional customer service toallour patients


• Comfort using practice management software and standard office tools