Patient Concierge: Welcoming & Assistance (PRN)

preveacareers; Allouez (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Prevea Health is seeking a Patient Support representative to welcome patients and visitors, guiding them to the right areas and providing referrals to ensure a smooth clinic experience. This PRN role supports a welcoming environment and assists with patient transport and waiting areas.

The position emphasizes customer service, proper communication, and adherence to clinic protocols, with opportunities to assist in emergencies and improve patient satisfaction.

Qualifications

• High School Diploma or GED required.
• 1-3 years customer service experience or volunteer position preferred.

Responsibilities

• Greet and assist patients and visitors on arrival.
• Direct to appropriate clinic areas and provide guidance.
• Assist in transferring patients using proper body mechanics.
• Follow clinic protocol in emergencies and alert staff as needed.
• Address concerns and involve management when appropriate.
• Arrange transportation as required (cab, clinic van).
• Maintain waiting areas and manage lost and found as needed.

Skills

Welcoming patients

Customer service

Communication skills

Guidance and referrals

Emergency protocol awareness

Assist escort/wheelchair

Clerical/administrative

Teamwork

Education

High School Diploma or GED

Job description

Prevea Health is seeking a Patient Support representative to welcome patients and visitors, guiding them to the right areas and providing referrals to ensure a smooth clinic experience. This PRN role supports a welcoming environment and assists with patient transport and waiting areas.

The position emphasizes customer service, proper communication, and adherence to clinic protocols, with opportunities to assist in emergencies and improve patient satisfaction.