Patient Services Concierge

Northwestern Medicine; Chicago (IL); On-site; USD 51,577,344 - 60,173,568; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support front-desk operations in a fast-paced clinical environment in Chicago, IL. The role emphasizes accurate patient check-ins, scheduling, and courteous service for all guests.

The position requires 0–2 years in customer service, a high school diploma or GED, and preferred healthcare exposure. Bilingual applicants and familiarity with medical terminology are a plus.

Qualifications

• High school diploma or GED required.
• 0–2 years in customer service experience preferred.
• Bachelor's degree preferred.
• Healthcare experience and medical terminology knowledge are a plus.
• Bilingual applicants are encouraged.

Responsibilities

• Greets patients and guests upon arrival and confirms identity.
• Handles check-in and check-out functions as directed.
• Updates patient demographics and insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past-due balances, and payments; posts payments and closes cash drawer at end of day.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Tools

Medical terminology

Job description

Northwestern Medicine is seeking a Patient Service Representative to support front-desk operations in a fast-paced clinical environment in Chicago, IL. The role emphasizes accurate patient check-ins, scheduling, and courteous service for all guests.

The position requires 0–2 years in customer service, a high school diploma or GED, and preferred healthcare exposure. Bilingual applicants and familiarity with medical terminology are a plus.