Patient Services Specialist — Front Desk & Care Access

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 53,410,929 - 74,787,148; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, dental, and vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and holidays

Job summary

Northwestern Medicine is seeking a Patient Service Representative to check patients in and out of appointments, delivering exemplary customer service to patients and guests in a fast-paced environment.

This role supports registration, identification verification, co-pay collection, and scheduling, with benefits like tuition reimbursement, loan repayment, and comprehensive medical coverage. A high school diploma and 0–2 years in customer service are required.

Qualifications

• High school diploma or GED required.
• 0–2 years of experience in a customer service position.
• Bachelor’s degree preferred.
• Previous healthcare experience preferred.
• Working knowledge of medical terminology preferred.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet and check in/out patients and guests; verify identity.
• Collect co-payments and post payments; manage billing information.
• Schedule and confirm appointments; communicate delays or changes.
• Maintain waiting area cleanliness and comfort.
• May perform other duties as assigned.

Skills

Customer service

Medical terminology

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to check patients in and out of appointments, delivering exemplary customer service to patients and guests in a fast-paced environment.

This role supports registration, identification verification, co-pay collection, and scheduling, with benefits like tuition reimbursement, loan repayment, and comprehensive medical coverage. A high school diploma and 0–2 years in customer service are required.