Part-Time Patient Services Concierge

Northwestern Memorial Healthcare; Carol Stream (IL); On-site; USD 26,000 - 34,000; Part time

Job summary

Northwestern Medicine is seeking a part-time Patient Services Representative to handle registration, scheduling, and patient coordination in a multispecialty setting. You will greet patients, verify insurance, collect co-pays, and maintain accurate demographic data while supporting a high level of customer service.

The position emphasizes confidentiality, timely communication, and collaboration with care teams.

Qualifications

• Greets patients and obtains required information for registration.
• Answers phone and schedules appointments, directs calls as appropriate.
• Performs daily office duties with attention to accuracy and confidentiality.

Responsibilities

• Greets patients at the office and collects insurance and co-pay information.
• Updates patient demographics and official company information.
• Schedules appointments and coordinates outside testing for patients.
• Maintains patient safety and confidentiality in all tasks.
• Completes daily reconciliation to ensure accurate charges.

Skills

Customer service

Phone support

Registration and scheduling

Education

High school diploma or GED equivalent

Job description

Northwestern Medicine is seeking a part-time Patient Services Representative to handle registration, scheduling, and patient coordination in a multispecialty setting. You will greet patients, verify insurance, collect co-pays, and maintain accurate demographic data while supporting a high level of customer service.

The position emphasizes confidentiality, timely communication, and collaboration with care teams.