Patient Experience Specialist — Front Desk & Scheduling

Northwestern Medicine; Elgin (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and schedule appointments. The role supports seamless operations in the medical practice and collaborates closely with staff to ensure accuracy and patient satisfaction.

Ideal candidates have a high school diploma or GED with 0–2 years of customer service experience; preferred are a bachelor’s degree and prior physician office exposure.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.

Responsibilities

• Greets patients and completes patient registration, including insurance verification and collecting co-pays.
• Updates patient demographic and insurance information as needed.
• Answers phone and schedules appointments.
• Directs and documents patient calls and coordinates outside testing when required.
• Acts as liaison between patients and the practice to ensure service excellence.

Skills

Customer service

Phone etiquette

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and schedule appointments. The role supports seamless operations in the medical practice and collaborates closely with staff to ensure accuracy and patient satisfaction.

Ideal candidates have a high school diploma or GED with 0–2 years of customer service experience; preferred are a bachelor’s degree and prior physician office exposure.