Patient Concierge & Scheduling Specialist

Horizon Health; Paris (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Horizon Health in Paris, IL is seeking a friendly receptionist to handle phones, scheduling, and patient information. You will route calls, gather necessary details, and assist with messages for clinicians and staff.

The role requires excellent customer service, basic office experience, and the ability to manage appointment needs efficiently. Monday–Thursday 7a–4p, Friday 7a–11p. Competitive pay and benefits offered.

Qualifications

• High school diploma required.
• Minimum one year general office experience preferred.
• Excellent customer service skills required.

Responsibilities

• Answer phones and schedule appointments.
• Route calls and create patient cases.
• Clarify patient needs and provider appointment requirements.
• Compose messages for physicians, nurses, or staff.
• Perform clerical duties including scheduling and processing referrals.
• Answer basic insurance/financial questions and refer complex questions to billers.
• Coordinate with patient advisory and nursing staff for timely scheduling.

Skills

Customer service

Phone handling

Communication

Education

High school diploma

Job description

Horizon Health in Paris, IL is seeking a friendly receptionist to handle phones, scheduling, and patient information. You will route calls, gather necessary details, and assist with messages for clinicians and staff.

The role requires excellent customer service, basic office experience, and the ability to manage appointment needs efficiently. Monday–Thursday 7a–4p, Friday 7a–11p. Competitive pay and benefits offered.