RECEPTIONIST - ORTHO

Horizon Health; Paris (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Health savings account

Paid time off

Job summary

Horizon Health in Paris, IL seeks a friendly receptionist to greet patients, schedule appointments, route calls, and create patient files. Strong communication and organization help ensure smooth daily operations across our rural health facility.

The role requires a high school graduate with at least one year of office experience and excellent customer service. Hours are Mon-Thu 7:30-4:30, Fri 7:30-12, with pay range $15.00–$20.60 per hour and a benefits package including insurance options and a

Qualifications

• High school graduate.
• At least one year of general office experience preferred.
• Excellent customer service skills required.

Responsibilities

• Schedule appointments and manage calls per guidelines.
• Provide excellent customer service and de-escalate difficult encounters.
• Determine urgency of calls and transfer to a nurse when appropriate.
• Compose messages for physicians, nurses or staff.
• Perform clerical duties including scheduling and cancellations.
• Answer insurance/financial questions; refer to billers.
• Collaborate with patient advisory/nursing staff to ensure timely scheduling.

Skills

Customer service

Education

High school diploma

1 year office experience

Job description

Horizon Healthis a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors.

Position Summary

The receptionist is responsible for answering phones, scheduling appointments, routing calls, creating patient cases, and taking appropriate information from patient. The use of communication skills to clarify patient needs and understanding of provider appointment needs are imperative.

Essential Functions

• Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and makes appointment utilizing appropriate guidelines.
• Utilizes superior customer service skills to provide service to patients when diffusing difficult encounters.
• Determine if calls are urgent or emergent by listening to the patient, following established guidelines, and then transferring the call to a nurse when appropriate.
• Composes messages for physician/providers, nurses or other medical staff based on member requests.
• Performs clerical duties which may include scheduling new patient appointments, processing self-referral requests, calling patients to cancel and reschedule appointments.
• Answers basic insurance/financial questions and refers the difficult questions to the billers.
• Works closely with patient advisory and/or nursing staff to ensure timely and effective appointment scheduling.

The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.

Position Requirements

• High school graduate
• At least one year of general office experience is preferred.
• Excellent customer service skills are a requirement

Hours: Monday- Thursday 730-430p, Friday 730a-12p

Pay Range

Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience)

Horizon Health is committed to caring not only for our patients, but for our staff as well.

Benefits

• competitive salary
• medical, dental and vision insurance
• Employee 403(b)
• health savings account with Company match
• Vacation, Sick and Paid Holidays