RECEPTIONIST - UROLOGY

Horizon Health; Paris (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Horizon Health in Paris, IL is seeking a friendly receptionist to handle phones, scheduling, and patient information. You will route calls, gather necessary details, and assist with messages for clinicians and staff.

The role requires excellent customer service, basic office experience, and the ability to manage appointment needs efficiently. Monday–Thursday 7a–4p, Friday 7a–11p. Competitive pay and benefits offered.

Qualifications

• High school diploma required.
• Minimum one year general office experience preferred.
• Excellent customer service skills required.

Responsibilities

• Answer phones and schedule appointments.
• Route calls and create patient cases.
• Clarify patient needs and provider appointment requirements.
• Compose messages for physicians, nurses, or staff.
• Perform clerical duties including scheduling and processing referrals.
• Answer basic insurance/financial questions and refer complex questions to billers.
• Coordinate with patient advisory and nursing staff for timely scheduling.

Skills

Customer service

Phone handling

Communication

Education

High school diploma

Job description

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you-our family, friends, and neighbors.

Position Summary:

The receptionist is responsible for answering phones, scheduling appointments, routing calls, creating patient cases, and taking appropriate information from patient. The use of communication skills to clarify patient needs and understanding of provider appointment needs are imperative.

Essential Functions:

• Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and makes appointment utilizing appropriate guidelines.
• Utilizes superior customer service skills to provide service to patients when diffusing difficult encounters.
• Determine if calls are urgent or emergent by listening to the patient, following established guidelines, and then transferring the call to a nurse when appropriate.
• Composes messages for physician/providers, nurses or other medical staff based on member requests.
• Performs clerical duties which may include scheduling new patient appointments, processing self-referral requests, calling patients to cancel and reschedule appointments.
• Answers basic insurance/financial questions and refers the difficult questions to the billers.
• Works closely with patient advisory and/or nursing staff to ensure timely and effective appointment scheduling.

The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.

Position Requirements:

• High school graduate
• At least one year of general office experience is preferred.
• Excellent customer service skills are a requirement

Hours: Monday- Thursday 7a-4p, Friday 7a-11p

Pay Range:

Pay ranges from $15.000/hour to $20.603/hour (rate of pay is based on applicable years of experience)

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.

We are actively reviewing applicants for the Receptionist role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career!