Patient Concierge & Scheduling Specialist

etch; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

etch is seeking a friendly front desk receptionist to greet patients, gather information for encounters and billing outcomes, and support scheduling. The role emphasizes confidentiality, courteous communication, and accurate data entry in the scheduling system.

The right candidate will have a High School Diploma or GED, 1–2 years in a medical office setting, and a helpful, professional demeanor able to support providers and families throughout visits.

Qualifications

• High School Diploma or GED required.
• Degree: General as noted in the job requirements.
• License/Certification: None.

Responsibilities

• Answer incoming telephone calls courteously and helpfully.
• Open and route incoming mail promptly.
• Retrieve patient charts before visits and supply schedules to providers and staff.
• Register new patients and update scheduling system information.
• Verify and create subscriber information in the computer system.
• Copy, file and retrieve medical records as requested.
• Remind parents of appointment dates and times by phone.
• Schedule follow-ups and provide necessary forms for parents.
• Maintain confidentiality of hospital and patient information at all times.
• Handle patient/family complaints confidentially and timely.
• Willingly take on other assignments and use resources efficiently.

Skills

Multitasking

Patient communication

Typing

Filing

Privacy/confidentiality

Education

High School Diploma

Job description

etch is seeking a friendly front desk receptionist to greet patients, gather information for encounters and billing outcomes, and support scheduling. The role emphasizes confidentiality, courteous communication, and accurate data entry in the scheduling system.

The right candidate will have a High School Diploma or GED, 1–2 years in a medical office setting, and a helpful, professional demeanor able to support providers and families throughout visits.