Patient Concierge & Medical Front Desk Specialist

Integrity Care Group; Duncan (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to manage front office operations, greet patients, verify insurance, and maintain data integrity. You will coordinate with providers, collect copays, and ensure HIPAA compliance while delivering exceptional customer service in a clinic environment.

The role requires 1–3 years of medical front office experience, HS diploma, and proficiency with EMR systems and Microsoft Office.

Qualifications

• Front office patient-facing experience preferred.
• Familiarity with HIPAA rules and patient confidentiality.
• Basic understanding of insurance verification and co-pays.

Responsibilities

• Greet and assist patients, manage lobby flow and waiting times.
• Verify insurance information and collect co-pays as required.
• Enter and update patient data accurately in the system.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Support scheduling and processing referrals as needed.

Skills

Customer service

HIPAA compliance

Data entry

Medical terminology

Billing knowledge

Education

High School Diploma

Associates preferred

Tools

Microsoft Office

EMR / electronic medical records

Job description

Integrity Care Group is seeking a Patient Service Specialist to manage front office operations, greet patients, verify insurance, and maintain data integrity. You will coordinate with providers, collect copays, and ensure HIPAA compliance while delivering exceptional customer service in a clinic environment.

The role requires 1–3 years of medical front office experience, HS diploma, and proficiency with EMR systems and Microsoft Office.