Patient Care Concierge & Scheduling Expert

OnePeak Medical Office & Corporate; Bend (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with Company Match

Voluntary LTD, FSA, Accident, Critical

Paid Time Off

Paid Holidays

Employee and Family Discounts

Job summary

OnePeak Medical is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional customer service both in person and over the phone. You will manage scheduling, patient registration, billing collections, and maintain the front desk and records with strict confidentiality.

The role requires a high school diploma and at least 6 months of customer service experience, with preference for front desk or PM/EHR experience.

Qualifications

• High school diploma or equivalent is required.
• Minimum 6 months of customer service experience is required.
• 6 months of front desk reception or scheduling experience in a medical office is strongly preferred.
• PM/EHR experience is strongly preferred.
• Proficiency with Microsoft Office Suite is strongly preferred.
• Computer/Tech Savvy is strongly preferred.
• Knowledge and experience with medical billing and insurance payors (Medicare/Medicaid/Private Insurance/Managed Care) is strongly preferred.

Responsibilities

• Provide outstanding customer service and welcome patients and visitors in person and by phone.
• Ensure accurate PCP listing in the patient chart.
• Adhere to OnePeak Medical policies and preserve confidentiality per HIPAA.
• Manage multi-line phone system, route calls, address inquiries, and schedule appointments.
• Register patients and update demographic/insurance information and patient portal.
• Scrutinize schedules to ensure appointment accuracy and visit preparedness.
• Verify patient information during scheduling and inform about document changes.
• Confirm payment method at each appointment (insurance or cash).
• Collect payments (copays, balances, no-show fees) and document in EPM; record reasons if cannot pay.
• Maintain reception area, waiting rooms, and office files.
• Handle patient complaints with problem-solving and escalate when needed.
• Attend department and clinical meetings as scheduled.
• Fulfill additional responsibilities to support OnePeak Medical.

Skills

Teamwork

Customer service

Communication

Interpersonal skills

Time management

Multitasking

HIPAA compliance

Problem solving

Professionalism

Education

High school diploma or equivalent

PM/EHR experience

Tools

PM/EHR system

Microsoft Office Suite

Job description

OnePeak Medical is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional customer service both in person and over the phone. You will manage scheduling, patient registration, billing collections, and maintain the front desk and records with strict confidentiality.

The role requires a high school diploma and at least 6 months of customer service experience, with preference for front desk or PM/EHR experience.