Patient Concierge & Scheduler

MHM Support Services; Washington (District of Columbia); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Mercy is seeking a friendly front desk/customer service representative to schedule patient appointments, handle messages, and provide clear information about visit instructions and expectations. The role requires a calm, professional attitude and strong telephone etiquette to ensure excellent patient experiences.

Minimum qualifications include a high school diploma or equivalent and prior customer service experience.

Qualifications

• High School Diploma or Equivalent required.
• Customer service experience preferred.
• Basic computer skills and data entry ability expected.

Responsibilities

• Schedule patient appointments and manage calendars.
• Take patient messages and relay information accurately.
• Provide general information about visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude and deliver excellent customer service over the phone.

Skills

Customer Service

Data Entry

Typing 60 wpm

Basic computer skills

Education

High School Diploma or Equivalent

Job description

Mercy is seeking a friendly front desk/customer service representative to schedule patient appointments, handle messages, and provide clear information about visit instructions and expectations. The role requires a calm, professional attitude and strong telephone etiquette to ensure excellent patient experiences.

Minimum qualifications include a high school diploma or equivalent and prior customer service experience.