Compassionate Patient Services Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; Tennessee; On-site; USD 28,000 - 36,000; Full time

Job summary

01 ETCH East Tennessee Children’s Hospital Association, Inc. is seeking a welcoming front desk person to greet patients, collect information, and assist with scheduling and billing. You will support providers and staff by retrieving charts, registering new patients, and updating records in the scheduling system.

The role emphasizes confidentiality, courteous communication, and efficient handling of calls and mail. Prior medical office experience is preferred and a high school diploma is required.

Qualifications

• No minimum education: High School Diploma/GED.
• Minimum work experience: 1–2 years in a medical office setting (preferred).
• Ability to multi‑task while maintaining a comforting presence for patients and families.
• Efficient typing, filing, and troubleshooting skills.

Responsibilities

• Answer incoming telephone calls in a courteous and helpful manner.
• Open and route incoming mail in a timely manner.
• Retrieve patient charts prior to visits and provide schedules to providers and staff.
• Register new patients and update patient information in the scheduling system.
• Verify and create subscriber information in the computer system.
• Copy, file, and retrieve medical records as requested.
• Place calls to remind parents of appointment date and time.
• Schedule follow‑up appointments and provide forms for parents.
• Maintain confidentiality of hospital and patient information at all times.

Skills

Multitasking

Typing

Filing

Troubleshooting

Phone etiquette

Education

High School Diploma/GED

Tools

EMR systems

Job description

01 ETCH East Tennessee Children’s Hospital Association, Inc. is seeking a welcoming front desk person to greet patients, collect information, and assist with scheduling and billing. You will support providers and staff by retrieving charts, registering new patients, and updating records in the scheduling system.

The role emphasizes confidentiality, courteous communication, and efficient handling of calls and mail. Prior medical office experience is preferred and a high school diploma is required.