Patient Concierge & Front Desk Specialist

The Specialty Alliance; Keller (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

GI Alliance seeks an experienced Front Desk Coordinator I to manage high-volume calls, schedule appointments, and ensure smooth front-office operations. You will check-in/out patients, handle registrations, and support billing activities within an EMR environment.

The role requires a high school diploma or GED and 2+ years in a medical office or scheduling setting, with strong communication and confidentiality skills. Equal opportunity employer; pre-employment checks may apply.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in a medical office, front desk, or scheduling role preferred.

Responsibilities

• Answer and screen high volume phone calls and record messages.
• Schedule patient appointments and procedures per policy.
• Check-in/check-out patients; obtain accurate information for registrations.
• Handle patient payments and reconcile daily charges.
• Maintain EMR charts and scanning; prepare/organize documents.
• Protect patient confidentiality and manage records securely.
• Support office manager with clerical tasks as needed.

Skills

Front desk operations

Patient scheduling

Data entry

Phone etiquette

Written/verbal communication

Education

High School Diploma or GED

Tools

EMR software

Microsoft Excel

Email & Office suite

PowerPoint

Job description

GI Alliance seeks an experienced Front Desk Coordinator I to manage high-volume calls, schedule appointments, and ensure smooth front-office operations. You will check-in/out patients, handle registrations, and support billing activities within an EMR environment.

The role requires a high school diploma or GED and 2+ years in a medical office or scheduling setting, with strong communication and confidentiality skills. Equal opportunity employer; pre-employment checks may apply.