Bilingual Patient Services Specialist - Desk & Scheduling

Community Health Center, Inc; United States; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

403(b) plan

Paid time off

Paid holidays

Job summary

Community Health Center of New Britain is seeking a Patient Service Associate who will greet patients, schedule appointments and manage a busy phone system. You will maintain accurate demographics, assist with insurance verification, and ensure confidential handling of patient information.

You will work with a diverse population, demonstrate exceptional customer service, multi-task effectively, and support front-desk operations in a fast-paced health care setting.

Qualifications

• Associates degree in medical office or medical assistant required.
• Bilingual Spanish speaking required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi task.
• Healthcare experience preferred.
• Experience with MS Office applications preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee reception area atmosphere for safety and comfort.
• Greet patients and assist them as appropriate.
• Review daily schedules for accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect and verify patient demographics, insurance, and forms.
• Reconcile patient visits daily and verify insurance status.
• Collect payments, balances and copays; assist with payment plans.
• Complete end of day reporting and balance records.
• Answer and direct calls; document in EHR per CHC guidelines.
• Assist patients with forms and scan into EHR.
• Maintain patient confidentiality at all times.
• Escalate concerns to site leads; propose improvements.
• Monitor office supplies inventory as needed.
• Meet and exceed departmental goals; handle other duties as assigned.

Skills

Bilingual Spanish speaking

Customer service

Verbal and written communication

Multitasking

Problem solving

Organizational skills

Healthcare exposure

MS PowerPoint

MS Excel

MS Word

Education

Associates degree in medical office/medical assisting

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center of New Britain is seeking a Patient Service Associate who will greet patients, schedule appointments and manage a busy phone system. You will maintain accurate demographics, assist with insurance verification, and ensure confidential handling of patient information.

You will work with a diverse population, demonstrate exceptional customer service, multi-task effectively, and support front-desk operations in a fast-paced health care setting.