Bilingual Patient Experience & Scheduling Specialist

Community Health Center, Inc; Stamford (CT); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health and Wellness Benefits

403(b) retirement plan

Paid time off & holidays

Tuition reimbursement

Job summary

Community Health Center, Inc. in Stamford, CT is seeking a Patient Service Associate to greet patients, manage the front desk, and coordinate scheduling.

You will handle a busy phone system, collect demographics, verify insurance, and support cash posting and payments with HIPAA confidentiality. The role requires an associate degree in medical office or medical assisting, bilingual Spanish, strong customer service and multi-tasking skills, and experience with Microsoft Office.

Qualifications

• Associates degree in medical office or medical assisting required.
• Spanish bilingual is required.
• Exceptional customer service skills.
• Excellent verbal and written communication.
• Ability to multitask.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience preferred.
• Experience with Microsoft Power Point, Excel, Word preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee the reception area ensuring a safe, efficient, and welcoming environment.
• Greet patients and visitors and assist as needed.
• Review schedules and fill appointment opportunities.
• Schedule and reschedule appointments per scheduling guidelines.
• Collect, verify, update and document patient demographics and insurance information.
• Verify active insurance coverage and update as necessary.
• Collect payments, balances and copays.
• Assist patients with payment plans and ensure forms are up-to-date.
• Complete end of day reporting and balance records.
• Answer, screen, and direct phone calls and document in EHR.
• Ensure forms are completed and scanned into EHR per indexing protocols.
• Maintain patient confidentiality per HIPAA.
• Escalate concerns to site leads and offer improvement suggestions.
• Monitor office supplies inventory.
• Meet and exceed departmental goals.
• Other duties as assigned.

Skills

Bilingual Spanish

Customer service

Communication skills

Multitasking

Problem solving

Organizational skills

Healthcare experience

Microsoft Office

Education

Associate degree in medical office or medical assisting

Tools

Microsoft PowerPoint

Excel

Word

Job description

Community Health Center, Inc. in Stamford, CT is seeking a Patient Service Associate to greet patients, manage the front desk, and coordinate scheduling.

You will handle a busy phone system, collect demographics, verify insurance, and support cash posting and payments with HIPAA confidentiality. The role requires an associate degree in medical office or medical assisting, bilingual Spanish, strong customer service and multi-tasking skills, and experience with Microsoft Office.