Bilingual Patient Access & Scheduling Specialist

Community Health Center, Inc; Danbury (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness Medical plans with H

Dental and Vision Plans

Life and Disability Insurance

403(b) plan with discretionary company

Paid time off

Paid holidays

Tuition Reimbursement

Job summary

Community Health Center of Danbury seeks a Patient Service Associate to greet patients, schedule visits, answer calls, and manage the front desk with a focus on excellent customer service.

You will collect demographics, verify insurance, collect payments, and support smooth daily operations while upholding HIPAA and data-entry standards. This full-time role offers comprehensive benefits and opportunities for growth.

Qualifications

• Associates degree, medical office or medical assistant degree required.
• Bilingual skills, Spanish speaking, Required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi task.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft Power Point, Excel, Word, preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.
• Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.
• Answer, screen, and direct incoming telephone calls and document as needed in EHR system.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols.
• HIPAA: Maintain patient confidentiality.
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Support manager in monitoring inventory of supplies for the office.
• Meet and exceed assigned individual and departmental goals.
• Other duties and projects as assigned.

Skills

Bilingual Spanish

Customer service

Multitasking

Verbal & written communication

Microsoft Office

Education

Associates degree in medical office/medical assistant

Tools

Microsoft PowerPoint

Excel

Word

Job description

Community Health Center of Danbury seeks a Patient Service Associate to greet patients, schedule visits, answer calls, and manage the front desk with a focus on excellent customer service.

You will collect demographics, verify insurance, collect payments, and support smooth daily operations while upholding HIPAA and data-entry standards. This full-time role offers comprehensive benefits and opportunities for growth.