Patient Concierge & Scheduling Specialist

Cleveland Clinic; Brunswick (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Cleveland Clinic Brunswick Family Health Center is seeking a Patient Service Specialist to create an exceptional experience for patients from arrival through checkout. You will welcome patients, collect co-pays, complete visit preparations, assist with kiosk usage, and support scheduling and pre-registration.

You'll team with physicians to ensure a smooth checkout, register patients, verify insurance, and educate patients on MyChart and Appointment Pass.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support scheduling, pre-registration and MyChart enrollment.
• Partner closely with physicians to ensure a smooth checkout process.
• Register patients, verify insurance, and enter/maintain confidential patient information.
• Assist with scheduling, arrival/departure desk activities and interpreter scheduling where needed.

Skills

Customer service

Appointment scheduling

Insurance verification

Co-pay collection

Kiosk assistance

MyChart enrollment

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

The Cleveland Clinic Brunswick Family Health Center is seeking a Patient Service Specialist to create an exceptional experience for patients from arrival through checkout. You will welcome patients, collect co-pays, complete visit preparations, assist with kiosk usage, and support scheduling and pre-registration.

You'll team with physicians to ensure a smooth checkout, register patients, verify insurance, and educate patients on MyChart and Appointment Pass.