Patient Service Specialist

Cleveland Clinic; Brunswick (OH); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

The Cleveland Clinic Brunswick Family Health Center is seeking a Patient Service Specialist to create an exceptional experience for patients from arrival through checkout. You will welcome patients, collect co-pays, complete visit preparations, assist with kiosk usage, and support scheduling and pre-registration.

You'll team with physicians to ensure a smooth checkout, register patients, verify insurance, and educate patients on MyChart and Appointment Pass.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsabilités

• Welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support scheduling, pre-registration and MyChart enrollment.
• Partner closely with physicians to ensure a smooth checkout process.
• Register patients, verify insurance, and enter/maintain confidential patient information.
• Assist with scheduling, arrival/departure desk activities and interpreter scheduling where needed.

Connaissances

Customer service

Appointment scheduling

Insurance verification

Co-pay collection

Kiosk assistance

MyChart enrollment

Formation

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Outils

Epic

Description du poste

Join Cleveland Clinic’s Brunswick Family Health Center and become a part of one of the most respected healthcare organizations in the world. Brunswick Family Health Center is committed to providing world-class care close to home by offering primary care, emergency services and a wide array of specialties. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career.

As a Patient Service Specialist, you’ll help create an exceptional experience for patients, families and visitors from arrival through checkout. You’ll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You’ll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works varied hours between 7:00am and 8:00pm with only one evening being as late as 8:00pm per week. Saturday rotations are required and occur every 30 days. This role will also float to other facilities such as Medina, Medina Rec, Valley City and Wadsworth.

A caregiver who excels in this role will:

• Provide comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).