Ambulatory Access Front Desk Coordinator I

South Shore Health System; Weymouth (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

South Shore Health System is seeking an Ambulatory Access Coordinator I to serve as the first contact for patients entering the health system. The role emphasizes professional customer service, accurate scheduling, and adherence to registration processes within the Ambulatory Access Department.

The position supports multiple tasks, including patient identification, scheduling, and registration, while demonstrating cultural sensitivity and the ability to adapt to a fast-paced environment.

Qualifications

• Customer service experience with a professional demeanor.
• Strong communication and interpersonal skills.
• Experience handling telephone inquiries with etiquette.

Responsibilities

• Greet patients and visitors professionally and direct to services.
• Assist with scheduling, registration, and check-in in the EHR.
• Maintain 98% accuracy in patient identification and registration.

Skills

Excellent customer service

Strong communication

Telephone etiquette

Cultural sensitivity

Teamwork

Problem solving

Education

High school diploma or equivalent

Some college preferred

Job description

South Shore Health System is seeking an Ambulatory Access Coordinator I to serve as the first contact for patients entering the health system. The role emphasizes professional customer service, accurate scheduling, and adherence to registration processes within the Ambulatory Access Department.

The position supports multiple tasks, including patient identification, scheduling, and registration, while demonstrating cultural sensitivity and the ability to adapt to a fast-paced environment.