Patient Concierge & Scheduler (Part-Time)

IHA; Commerce Charter Township (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first contact for patients, greeting visitors and supporting efficient office operations.

In this part-time, day-shift role, you will check in patients, verify insurance, schedule appointments, answer calls, and assist with billing and MyChart tasks while maintaining accurate records and coordinating with clinical staff.

Qualifications

• High School Diploma or GED required; or up to age 17 with valid work permit.
• 1-2 years of medical office or customer service experience preferred.
• Strong interpersonal and communication skills; patient-focused.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing processes.
• Assist with MyChart and patient communications.
• Maintain patient records and support day-to-day operations.
• Collaborate with providers and staff for smooth patient experience.

Skills

Customer service

Communication

Scheduling

Phone etiquette

Billing support

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first contact for patients, greeting visitors and supporting efficient office operations.

In this part-time, day-shift role, you will check in patients, verify insurance, schedule appointments, answer calls, and assist with billing and MyChart tasks while maintaining accurate records and coordinating with clinical staff.