Patient Concierge & Front Desk Specialist

Capital Health (US); Fishersville (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Healthcare FSA

Dependent Care FSA

Retirement Savings Plan

Paid Time-Off Program

Job summary

Capital Health is seeking a diligent receptionist/clerical professional to support patient access and front-end operations. You will answer phones, schedule appointments, collect co-pays, verify insurance, and assist with patient check-in and check-out while ensuring HIPAA compliance.

This 8-hour daily role offers opportunities for growth within a multi-site health care network and requires strong communication and computer skills in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or customer service.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office.
• Usual work day: 8 Hours

Responsibilities

• Answers telephones promptly and courteously, routing calls to the appropriate area.
• Schedules and cancels appointments and outpatient tests per policy.
• Prepares for day, reviews eligibility, and sets up patient charts as needed.
• Greets patients and visitors, explains privacy policies, informs delays.
• Registers patients with accurate demographics and insurance data.
• Collects co-payments and balances at check-in and at checkout.
• Refers patients to CBO staff for past due balances or questions.
• Verifies charges and submits claims for real-time adjudication; performs day-end reviews.
• Plans follow-up appointments and manages related worklists.

Skills

Communication

Interpersonal skills

Education

High School diploma

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a diligent receptionist/clerical professional to support patient access and front-end operations. You will answer phones, schedule appointments, collect co-pays, verify insurance, and assist with patient check-in and check-out while ensuring HIPAA compliance.

This 8-hour daily role offers opportunities for growth within a multi-site health care network and requires strong communication and computer skills in a fast-paced environment.