Patient Concierge & Scheduler

ivyhealth; Allentown (Lehigh County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k) with company match

CEU days

Complimentary therapy services

Employee Assistance Program (EAP)

Job summary

Ivy Health in Allentown, PA is seeking a Patient Coordinator to greet patients, manage registrations, and coordinate appointments, ensuring a welcoming and efficient clinic experience.

You will support front office workflows, maintain accurate patient records, and collaborate with the clinical team to deliver high-quality care for families across physical therapy, occupational therapy, speech therapy and ABA services.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Register patients and schedule appointments to ensure smooth clinic flow.
• Maintain accurate patient records and manage front desk workflows.
• Provide excellent customer service to patients and families and coordinate with clinical staff.

Skills

Healthcare admin

Microsoft Office

Time management

Customer service

Tools

Microsoft Office Suite

Job description

Ivy Health in Allentown, PA is seeking a Patient Coordinator to greet patients, manage registrations, and coordinate appointments, ensuring a welcoming and efficient clinic experience.

You will support front office workflows, maintain accurate patient records, and collaborate with the clinical team to deliver high-quality care for families across physical therapy, occupational therapy, speech therapy and ABA services.