Patient Experience Coordinator & Scheduler

ivyhealth; Waldwick (NJ); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Parental leave

Disability (short-term & long-term)

EAP + discounts

401(k) with company match

Paid time off

Holidays

CEU days

CEU reimbursement

Résumé du poste

Ivy Health in Waldwick, NJ is seeking a Patient Coordinator to be the first point of contact for patients and to support front office operations. You will handle registration, scheduling, and administrative tasks to ensure a seamless clinic experience and strong coordination with the clinical team.

The role emphasizes accurate record-keeping, appointment management, and delivering exceptional customer service to patients and families in a multi-disciplinary therapy practice including PT, OT,

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Dedication to exceptional patient outcomes and quality of care.

Responsabilités

• Greet patients and manage front desk operations to create a welcoming environment.
• Register patients, schedule appointments, and support administrative tasks.
• Maintain accurate patient records and coordinate with the clinical team to ensure smooth workflows.
• Provide excellent customer service to patients and families and handle inquiries.

Connaissances

Administrative experience

Time management

Multi-tasking

Customer service

Outils

Microsoft Office

Excel

Word

Outlook

Description du poste

Ivy Health in Waldwick, NJ is seeking a Patient Coordinator to be the first point of contact for patients and to support front office operations. You will handle registration, scheduling, and administrative tasks to ensure a seamless clinic experience and strong coordination with the clinical team.

The role emphasizes accurate record-keeping, appointment management, and delivering exceptional customer service to patients and families in a multi-disciplinary therapy practice including PT, OT,