Ambulatory Care Registration & Patient Services Specialist

Kaiser Permanente; Lancaster (CA); On-site; USD 23,000 - 30,000; Part time

Job summary

Kaiser Permanente in Lancaster, California, is seeking a Service Representative-Ambulatory Service to act as the first contact for members and patients. You will assist with registration, scheduling, and insurance verification while handling cash and supporting technology platforms.

Open 365 days a year in a fast-paced environment, the role requires strong customer service skills, effective communication, and the ability to multitask across reception and clerical duties.

Qualifications

• Experience in customer service.
• Cash handling or equivalent experience.
• Experience using multi-line telephones.
• Effective written and oral communication skills.
• Knowledge of Kaiser Permanente systems preferred.

Responsibilities

• Greet and assist patients/matters at reception and direct to appropriate departments.
• Schedule and coordinate appointments and follow-ups by phone, in person, or electronically.
• Verify insurance coverage and update patient information as needed.
• Provide information about costs, balance due, and payment options; handle cash transactions.
• Assist in using KP interactive and emerging technologies and support optical or lab workflows as needed.

Skills

Customer service

Cash handling

Multi-line telephones

Written and verbal communication

Medical terminology

Education

High School Diploma or GED

Job description

Kaiser Permanente in Lancaster, California, is seeking a Service Representative-Ambulatory Service to act as the first contact for members and patients. You will assist with registration, scheduling, and insurance verification while handling cash and supporting technology platforms.

Open 365 days a year in a fast-paced environment, the role requires strong customer service skills, effective communication, and the ability to multitask across reception and clerical duties.