Patient Concierge & Optical Technician (Part-Time)

VSP Vision; Palm Bay (FL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision in Palm Bay, FL seeks a part-time front desk associate to assist patients and support the Doctor and Office Manager, ensuring smooth patient flow. You will greet customers, verify insurance, check-in, pretest, and help dispense eyewear, delivering exceptional service from the first touch.

This role emphasizes accurate information, clear communication, and teamwork in a busy ophthalmic office with a focus on Right the First Time and patient satisfaction.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Questioning to identify needs

Listening

MS Office

Virtual engagement (hybrid/remote)

Tools

MS Office

Job description

VSP Vision in Palm Bay, FL seeks a part-time front desk associate to assist patients and support the Doctor and Office Manager, ensuring smooth patient flow. You will greet customers, verify insurance, check-in, pretest, and help dispense eyewear, delivering exceptional service from the first touch.

This role emphasizes accurate information, clear communication, and teamwork in a busy ophthalmic office with a focus on Right the First Time and patient satisfaction.